1) Application Menu from your Bitrix24

Click on the Applications menu, available on the left side of Bitrix24 and type in the search box “Chat Booster”. If you cannot find this option on the menu, use the general search of the platform and then first look for Applications, and then, inside the marketplace, look up the application.

Upon finding the application, click to see the complete information and on “Install”.

When the installation is finished, open the application by looking up “Chat Booster” from the Bitrix24 search field. A window will open for you after this so that you can select a payment option. Then, the installation will be concluded.

2) Through the Bitrix24 Marketplace page 

Click here to open the Bitrix24 application store. Click on install, place your Bitrix24 URL (ex. yourcompany.bitrix24.com.br). When finishing the installation, open the application and choose the payment option to conclude the process.

Do not worry, you will not be charged for the 14 days, which are totally free. After this trial period, it is going to be your call to move on with it.

Currently, only Bitrix24 accounts with commercial plans can install and use the applications. Be Chat Booster or any other available application in the marketplace. Should your Bitrix24 plan be FREE, activate the 15-day trial of the platform or click here to upgrade to a commercial plan.  

If this is not your case, get in touch with our customer service team so that we can verify what happened.

1) In “Name of the chatbot”, choose the name for your bot. 

2) Then, on “Colour of the chatbot”, select the colour of the font that will be displayed on the name of your chatbot. If you chose the green colour, for example, that will be the font colour of your chatbot in the chat. 

3) Then, on Avatar, select a picture from your computer to customize your bot, if you want to.

4) Now, you can initiate message flows. Click on “New Chatbot”, and then, “Chatbot Structure”, add interaction with the option “Message”. Example: Hello, how may I help you? And, then, select the “Question” option and type two questions at least. It is important to point out that for each question placed, you will need to set up the correct alternatives.

5) Next up, create flows according to your needs. You can select the fields “Message”, “Question”, “Capture”, “Time Settings” and “Lead Configuration” – creating completely customizable automation for your business.

6) When finishing up the chat settings of your bot, remember to select the finalizing option. On “Finish Chatbot”, the lead from the chat is forwarded to the queue of the consultants from your CRM Bitrix24. As for “Finish Chat”, Chat Booster is closed right there in the conversation.

1) To make Chat Booster work, you need to bind it to an open channel inside your Bitrix24. Click on “Contact Center” on the left lateral menu of your Bitrix24 and choose which open channel you wish to bind to. 

2) Then, click “Set it up” on the selected open tab of the channel. On the left lateral menu, click on “Chat Bots”, tick the option “Attribute chatbot when a query from a customer is received”, and select the bot of the chat.

This way, all the captured information from the lead during the chat and the conversation history will be sent to your CRM Bitrix24.

The chatbot capture fields are bound to the chosen Bitrix24 open channel. Therefore, the available capture options on your Chat Booster configuration flow depend on the fields that are initially set up in the open channel that you chose to bind your chatbot. These fields may be Bitrix24 default or previously customized.

Only your Bitrix24 administrators can access and create a chatbot.

During the trial period, you may create only one chatbot. And, then, it will depend on the plan that you choose to purchase. The Basic plan allows you to create just one chatbot and the Pro plan makes it possible to have up to 5 chatbots.